Monitoring User Experience Through Product Usage Metrics

Jer­rod and Daan ex­plains how to use usage metrics without fall­ing into pits.

Tele­met­ric data is strictly be­ha­vi­oral and does not il­lu­min­ate user in­tent, ex­pect­a­tions, or sat­is­fac­tion.

But,…

Us­age met­rics can il­lu­min­ate cus­tomer be­ha­vior with a product and serve as a start­ing point for identi­fy­ing user ex­per­i­ence is­sues as well as a way to gauge product health.

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